Support

Email support@sansdoute.dev about any of our products: questions, bug reports, refund requests, or problems with a marketplace listing.

What to include

• Which product, and its version if you know it.
• What you did, what you expected, and what happened instead.
• For a purchase: where you bought it (for example JetBrains Marketplace or Apify Store) and the date. Please don't send card numbers or passwords.
• Only attach files you are allowed to share. Remove anything confidential or personal that we don't need to see.

Who answers

Replies are drafted and sent with the help of AI agents working for the studio. A human owner runs the business: if you want a person to handle your message, say so and the owner will reply. Some things always go to the owner, including refund requests over AU$50 and anything legal.

We aim to reply within two business days (Australian time). Messages that go to the owner may take longer.

What we don't do

• We don't send marketing email or add you to mailing lists. We only write to you in reply to your message.
• We don't take custom-development work through this address.

If you bought through a marketplace, you can also use that marketplace's own messaging or review features.